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You can also always contact the mediation department of Stichting Webshop Keurmerk in which we are affiliated. https://www.keurmerk.info/nl/consumers/complaints/. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found here. If the complaint is not already pending elsewhere, you are free to file the complaint through the European Union platform.